Frequently Asked Questions
Find answers to the things that we get asked most about.
What is your standard turnaround time?
Turnaround time depends on the size of the job. Most jobs won’t take longer than 24-48 hours and if you have an urgent job we can usually get this done same day for you. At CQ we are all about speed, but with quality.
Can I e-mail a job or do I have to come in?
Yes, you can e-mail us your file to print along with the job details. E-mail your job to [email protected]
Does CQ have parking?
Yes, we have free customer parking right at the door.
Does CQ store my file for future print runs?
CQ endeavors to hold customer’s files for 3 months from date of print. Should a customer wish for CQ to hold a file longer than 3 months a request should be made and a charge may apply. We recommend customers keep copies of their print files. While all care is taken to ensure the safety of files we take no responsibility for lost or damaged files.
What DPI is suitable for print?
We recommend 300dpi or more.
What programs can you print from?
We can print from a wide range of programs including Acrobat, Photoshop, Indesign, Freehand, Illustrator, Word, Publisher, Excel, Powerpoint and more. If you need further help, just give us a call.
Should my files/images be CMYK or RGB?
Both are acceptable.
Can I print a job that has 'copyright' on it?
Copyright law means you can not print material protected by copyright unless special circumstances apply as covered in the copyright act eg for review, news reporting or research purposes.
Can you edit my document and make some changes?
Yes, we can edit most file types. If you require changes to be made you will probably need to provide the document in the original file format it was created in rather than converting it to a PDF. We can however do limited editing on pdfs and can easily add page numbers.
Do you do mail merge and personalised print?
Yes, whether it is a simple mail merge or a more complex personlised variable data campaign. At CQ we have invested in what we believe is the world’s leading variable data software – XMPie. By combining this software with our state-of-the-art digital printing machinery we can provide you with a real edge in the market.
Do you have display units for me to come and look at?
Yes, we have a number of our display units set up. Please feel free to come in and someone will be able to assist you in choosing the best display unit for your requirements.
Can you help with ideas for promoting my business/organisation?
Our management and sales team are happy to pass on some of their research and experience to help you use print to maximise your business sales. They can advise you on how to get the best return on investment when it comes to your print and marketing dollars.
Where on Lincoln Rd are you?
We are at the town end of Lincoln Rd, just over the railway lines if you are heading out of town.
Can I have a proof?
Yes, we are happy to print a proof for you to approve before the job is printed. It is our policy to have a proof signed off before printing all large jobs.
What is the heaviest weight paper you can print on?
The heaviest paper we stock is 400gsm.
What is imposition and why do you charge an imposition?
Imposition is when your document or image is set up multiple times on a sheet for printing. This is a chargeable service as it takes our staff time to do an imposition and we need to purchase software that is able to do this.
Can I do my own imposition (lay up my file for printing)?
Yes, you can lay your own file up for printing. If you are unsure the best way to lay your job up eg how many images per sheet or what sheet size please contact one of our computer team. We usually print colour jobs on an A3 or SRA3 sheet. We also require a print margin around the edge of the sheet.
How wide can you laminate?
We can laminate up to 1.3m wide.
If I get a cheaper price elsewhere will CQ match it?
What if my file is too big to e-mail?
Can I get my job delivered?
Yes, we deliver all over New Zealand and even overseas. We have free delivery within Christchurch for any job over $100 +gst.
What is 'bleed'?
How much bleed should I set my file up with?
What file type do you prefer?
Do you print photos from digital cameras?
Do you have self service copiers?
Do you do graphic design?
What are crop marks?
I have photos, plans and documents that I would like scanned. Can you help with this?
What are your opening hours?
We are open 8am to 5pm weekdays.
